Exchange and return
Exchange and return
We want to ensure your complete satisfaction with your purchase. If for any reason you are not completely satisfied with your order, we offer exchange and return options within 14 days from the date of receipt. Please note that the exchange and return process consists of two separate parts:
Exchange:
You can exchange the product if it meets the following conditions:
The goods were not used.
All labels and packaging are intact.
The product has no defects.
The customer is responsible for all return costs associated with the exchange.
If the customer receives a faulty or defective item, we will cover the shipping cost for the replacement.
Return:
You can return the product if it meets the following conditions:
The goods were not used.
All labels and packaging are intact.
The product has no defects.
Customer is responsible for all return shipping costs.
After receiving the returned item and verifying its condition, we will process the refund.
Note:
Before requesting an exchange or return, it is important to ensure that all of the above conditions are met.
To return goods to us, we recommend using a reliable shipping method with tracking.
Refunds will be made to the original payment method used for purchase. If you have additional questions or need assistance with the exchange or return process, please contact our customer support team. We are here to help you!
Thank you! If you have any further questions or need further assistance, please let us know.